Frequently Asked Questions
Everything you need to know about our artisanal treats and delivery.
How do you ensure the freshness of your baked goods during transit?
All Konditor products are baked to order and packed in temperature-controlled, airtight packaging to ensure they arrive at your doorstep with peak flavor and texture.
Do you offer options for those with specific dietary requirements?
Yes, we have a curated selection of vegan, gluten-free, and nut-free treats. Please check the 'Dietary' filter on our shop page for a full list of available options.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and express overnight shipping. Rates are calculated at checkout based on your location and the weight of your order.
Can I schedule a delivery for a specific date or special occasion?
Absolutely. During the checkout process, you can select a preferred delivery date. We recommend choosing a date 24 hours prior to your event to account for any carrier delays.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
How should I store my Konditor treats once they arrive?
Each order includes a storage guide. Generally, cakes and pastries should be kept in a cool, dry place or refrigerated, while cookies are best stored in an airtight container at room temperature.