Returns & Exchanges
At Konditor, we take great pride in the quality of our handmade treats; however, due to the perishable nature of our products, we can only offer refunds or replacements for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to initiate a claim.
Inspect Your Order
Upon arrival, please immediately check your package for any signs of damage or discrepancies from your original order.
Document Issues
Take clear photographs of the damaged product and the original packaging to help our quality control team assess the situation.
Contact Support
Send an email to our customer care team with your order number and the photos of your items within 24 hours of receipt.
Resolution
Once reviewed, we will process a replacement shipment or issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing